{"id":122614,"date":"2022-03-05T20:42:07","date_gmt":"2022-03-05T18:42:07","guid":{"rendered":"https:\/\/www.mygolfway.com\/?p=122614"},"modified":"2022-03-05T20:42:07","modified_gmt":"2022-03-05T18:42:07","slug":"59club-alcanada-golf-muntaner-and-infinitum-golf-honoured-at-12th-annual-service-excellence-awards","status":"publish","type":"post","link":"https:\/\/mygolfway.com\/en\/59club-alcanada-golf-muntaner-and-infinitum-golf-honoured-at-12th-annual-service-excellence-awards\/","title":{"rendered":"59club – Alcanada Golf, Son Muntaner and Infinitum Golf, honoured at 12th Annual Service Excellence Awards"},"content":{"rendered":"

\"\"<\/a><\/p>\n

March 5, 2022 –<\/span><\/b> A welcome return to a \u201cLive Event\u201d, saw the very best Venues, Teams and Individuals from across the UK, Ireland and Europe South assemble at<\/span> The Belfry Hotel and Resort <\/span><\/strong>on March 3rd<\/sup><\/span>\u00a0<\/span><\/sup><\/span>2022, ahead of<\/span> 59club<\/span><\/strong>\u2019s <\/span>annual<\/span> Service Excellence Awards.<\/span><\/strong>\u00a0<\/span><\/b><\/span><\/p>\n

Festivities began with a full day\u2019s education provided by Gregg Patterson<\/strong> of Tribal Magic, and Lora Cavan<\/strong>, having flown in from the US and Canada respectively. \u00a0And as night fell, aspirations of being recognised with a 59club Service Excellence Award<\/strong> grew, as the curtains opened on the ceremony that has long been regarded as the \u2018Oscars\u2019 of the golf & hospitality industries, since the 59club\u2019s honours list began some 12 years ago.<\/strong><\/span><\/p>\n

The 2-day event, a pinnacle fixture in the golf business realms recognises the finest customer service providers for having achieved the highest standards of excellence in 2021. 59club\u2019s illustrious accolades are determined by scores collected from their impartial mystery shopping audits, which evaluate the experience afforded to visiting golfers and prospective members, in accordance with 59club\u2019s objective benchmarking criteria.\u00a0<\/span><\/span><\/p>\n

On the night, 59club UK and Europe South<\/strong> presented awards across 29 categories, recognising \u2018service excellence\u2019 across all areas of the businesses \u2013 sales, service, operations, retail, spa, golf course, food & beverage, and management. With 59club continuing to reflect the very best performances, regardless of a venue\u2019s size, scale, or profile.<\/span><\/p>\n

The Awards was a great showcase for Quinta do Lago<\/strong>, in Portugal, after they claimed 3 of the 5 Awards presented for the Europe South region, including European Golf Operations Team of the Year<\/strong>.<\/span><\/p>\n

For two of our most recent client venues there were also celebrations on the night; Infinitum Golf<\/strong> saw Vicky Farriol<\/strong> recognised as European Food & Beverage Manager of the Year<\/strong>, while Riccardo Russo<\/strong> of Royal Park I Roveri<\/strong> was present to receive his European Greenkeeper of the Year<\/strong> award.<\/span><\/p>\n

Of this year\u2019s awards, James Beesley<\/b>, Regional Director of 59club Europe South, commented:\u00a0<\/span><\/span>\u201cIt was an honour to recognise and celebrate our leading service providers in person this year. Even more so to share the stage with our sister company, 59club UK, who laid the foundations for this annual celebration. It\u2019s been an incredible pleasure to see our regional venues, who came on board in the last 18 months, presented with their awards amongst some of the UK\u2019s golf legacy venues.<\/span><\/em><\/p>\n

59club Europe South and our client venues share our passion for delivering the very best customer experiences, and this evening\u2019s celebrations have certainly done all the nominees and winners justice!\u201d<\/span><\/em><\/p><\/blockquote>\n

Will Hewitt<\/strong>, General Manager of 59club UK, commented:\u00a0<\/span>\u201cGolf has been incredibly fortunate to benefit from a significant surge in demand, and it is extremely encouraging that more venues than ever before are choosing to work with 59club to focus on their service offering and sales levels whilst working to engage and keep this new audience. 59club\u2019s focus will remain the provision of objective and accurate performance data, providing greater market insights and a supportive network of likeminded professionals which will further aide performance enhancement\u201d.<\/span><\/em>\u00a0<\/span><\/i><\/span><\/p><\/blockquote>\n

Celebrations continued into the night, as 59club\u2019s industry benchmark of excellence, its Gold, Silver and Bronze Flag Designations, were announced. These highly prized accolades recognise member clubs and resorts that provide excellent facilities for golfers to enjoy, as well as having achieved the required standard of customer service throughout 2021.\u00a0\u00a0<\/span><\/p>\n

This year, 59club Europe South presented 2 \u201cGold Flags\u201d. The deserving winners were Club de Golf Alcanada<\/b> and Son Muntaner Golf<\/b>, \u2018flying the flag\u2019 for the island of Mallorca.\u00a0\u00a0<\/span><\/p>\n

3 \u201cSilver Flags\u201d went to Quinta do Lago<\/b> (Potugal), Infinitum Golf<\/b> (Spain), Royal Park I Roveri<\/b> (member club, Italy), worthy representatives from across all 3 active countries under the Europe South regional division.<\/span><\/p>\n

59club \u2018Service Excellence\u2019 Award Winners 2021\/22:<\/span><\/strong><\/p>\n

\"\"<\/a><\/p>\n